Shipping & returns

Orders are shipped via USPS or FED EX.  Most orders will be shipped within 48 hours, Tuesday through Friday. Orders placed on Saturday through Monday are processed on the following Tuesday. If the shipment is delayed or if a product is temporarily out of stock you will be notified via email or telephone. If one or more items are back-ordered, shipment will be held until back-ordered item(s) become available.

 

Zenabelle is not responsible for any package lost or stolen after deliveries have been confirmed with USPS tracking numbers.

 

RETURN POLICY

 

Zenabelle Return Policy (on-line purchases only) :  You may return an item, excluding accessories or samples, within seven days of receipt, for a store credit (less shipping charges, applied discounts and gift with purchase items) when valid. All items must be returned within 7 days of receipt, in new condition, including all tags and packaging, using proper return processing procedures (please see directions below); samples are not refundable. Exchanges are not offered at Zenabelle.com purchases.

Makeup, skincare, brushes and combs are not returnable or refundable. All sale items are final and non returnable or refundable. NO EXCEPTIONS! Other than aforementioned items only sealed, unused merchandise can be exchanged within seven days of date of purchase with a sales receipt.

How to process a Return: To return an item, please call or email us for a return authorization.  Securely pack the item in its original packaging, and ship via insured carrier (FedEx, UPS, or USPS Parcel Post) according to the instructions on your email return authorization. Return items must be postmarked within 30 days of the date your tracking number shows the order was delivered.

 

Refund Process:  All refunds will be applied via the original payment method used for purchase – no exceptions. You will receive an e-mail confirmation when your return is received and the refund is being processed. Refunds for online purchase returns can only be processed as store credit.


Return Shipping Zenabelle.com is not responsible for return items damaged or lost in transit. If , however, you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label.